Commercial Large Loss – Water

Program Manager: Works with Admin on ROM (rough order of magnitude) estimate, equipment, daily labor, time and materials data, and is the liaison between the facilities personnel and the prime contractor (if there is one). Security: Secures building engineering drawings and prepares visual moisture map of affected areas.

Project Manager: There will be one person designated as the project manager. He does not swing a hammer. He coordinates moisture mapping, equipment setup, extraction, containment, safety. Scope the scene to determine if heavy duty equipment is required (e.g. large industrial desiccant dehumidifiers). Parking. Logistics.

Technicians: Extraction, setting containment, identifying power and power needs, setting equipment. Applying anti-microbial spray, removing base trim as needed.

Administration: Program and Project Managers report into Admin relevant data. Admin will take the lead on accounting, etc., and ask for what they need.

Supplies and Equipment Needed

Every production van should be fully equipped and ready to deploy.

SUV and utility trailer can bring additional equipment, especially LGR dehumidifiers, axial and centrifugal air movers, scrubbers, and supplies for containment, etc.

Specialty equipment like floor mats, injectidry and ETAS electric heaters are on a case-by-case basis.

Step-by-Step Instructions

The 4A approach is applicable, only the scale is larger:

The Four A's Process

1. Arrival

  • Photograph the outside of the structure and photograph the PuroClean vans. Meet the insured and immediately begin the DocuSketch process as well as the Video Walk Through.

2. Analyze

  • Determine the Source: Discuss with the facilities manager where the water loss originated and when it happened.

  • Measure, Analyze, Document:

    • Use moisture sensors to identify affected areas.

    • Classify the water type (Category 1, 2, or 3) and its class (Class 1, 2, 3, or 4).

    • Document findings with photographs and moisture maps.

3. Assess

  • Evaluate Damage:

    • Identify which materials need to be removed or can be dried in place.

    • Assess affected items (cabinets, carpets, etc.) for potential removal.

    • Determine required actions based on the water category and class.

    • Plan necessary equipment and chemistry for mitigation.

4. Action

  • Execute Mitigation Steps:

    • Implement demolition as needed (remove damaged materials).

    • Set up drying equipment immediately (dehumidifiers, air movers).

    • Extract standing water if present.

    • Document all actions taken and monitor progress regularly.

    • DocuSketch the area before leaving, with all equipment in place.

There will be flexibility requirements. All large losses are different. We will follow the general process, making adjustments as required. These assignments require skill and experience. We will likely not be using temp workers.